FAQ

Prices quoted are for a one day event. If you require items for a longer time, please contact us for pricing. All items out are charged for time out whether they are used or not.
We require a signed copy of your quote, a 25% deposit, and a valid credit card on file for security purposes. This ensures that the items you require will be available on the day of your event.
Returning equipment and rental items late deprive other customers from the use of those items, therefore you will be charged for each additional day until returned. If you know that you cannot make it back to return your items on time, please give us a call so we may make any necessary accommodations.
Yes. Delivery prices are quoted based on our clients timing requests and are quoted on curbside drop-off and pickup. Additional charges will apply where there are stairs, long carries or difficult access. Deliveries are made between 10am and 5pm, six days a week. We ask for an 8 hour window for drop off and pick up times, though smaller windows are available at a slightly higher rate. If you require a custom time or an after hourʼs delivery/pickup, an additional fee will be charged. There is no minimum order required for delivery service.
All china, cutlery and serving items should be scraped well or rinsed and repacked in containers they were received in. Linen should be shaken free of food and debris and returned in either totes or linen bags received in. We recommend allowing any damp linen to dry before repacking it or at the very least packing wet linen separately from dry linen. Linens returned in plastic bags will mildew quickly and damages will be charged to customer. Tables and chairs must be knocked down, stacked and ready for pick-up. *See note below regarding care of Harvest Tables We charge replacement fees for any missing, broken and damaged items.
Our harvest tables are not easy to set up and knock down. The hinge system can be compromised if the tables are not handled properly. Set Up & Knock Down: We will set up the harvest tables and help move them into place with aid from the client. We ask that the clients DO NOT drag the harvest tables or stand on them. These tables must be lifted and carried when moved. We ask that the clients do not dismantle the tables. We will knock them down when we come to pick them up. We request that the harvest tables are sheltered from the rain if they are being used outdoors.
We require 72 hours notice prior to delivery for any reductions or cancellations. You may add items, up to the day before your delivery, subject to the item availability. A 50% restocking fee applies to any items reduced or cancelled with less than 72 hoursʼ notice. Cooking equipment, large props and speciality decor pieces are subject to 50% cancellation charge if cancelled once booked. Tents are 50% non-refundable at the time of booking, and become 100% non-refundable 30 days prior to install.
Our crew sets up and takes down all heavy equipment (tenting, large props,harvest tables etc.). If necessary, we can set-up the tables and chairs, however there is a charge for this. Other items (linens, china and glassware) are set up and taken down by the client.
Absolutely! Please call or email us to make arrangements
While we do our very best to ensure our items meet your expectations, sometimes items can be damaged or missed during transport. We request that you review your order for accuracy as soon as possible and advise us immediately of any missing or damaged equipment. We will do our very best to correct the error. You can also view our “Product Instructions” on our home page to provide assistance.